REFUNDS & EXCHANGES

We stand behind our products at HauteMess but want to maintain a great relationship with our retailers.  All orders must be returned within 5 BUSINESS DAYS of delivery, for items in resalable condition. Please return the merchandise with the original invoice and reason for return.  Shipping and handling charges are not refundable, and a 15% restocking fee will be deducted from the refund.  Customers will be responsible for return shipping. 

If you receive a damaged product, please provide photos and contact us for a replacement instructions within 5 BUSINESS DAYS of order delivery.

CANCELLATION

All orders must be cancelled before the order ships.  All orders cancelled, will result in a 5% cancellation fee deducted from your refund. 

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